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Your Account is Yours — Here's How We Protect It

When you open an account with peng hk, you're entering a straightforward agreement: we provide the lobby, games and payouts; you follow the play rules we've set out…

Account ownership and access rulesDeposit and withdrawal conditionsData privacy and cookie use
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peng hk Your Account is Yours — Here's How We Protect It
GET HELP WITH TERMS

Questions About Your Rights or Our Policies

If you need clarification on any term, or if you want to dispute a transaction, withdrawal hold or account restriction, contact our support team. We operate in English and monitor requests during our listed hours. You can also request a copy of these terms, ask how your data is used, or ask us to correct or delete your information.

Team online

Live Chat Support

Open the chat widget in the lobby during your play session. Response times vary, but we aim to answer within the hour during peak hours.

Email Support

Send queries to [email protected] with your account ID. We respond within 24 hours on business days.

In-App Help

Visit Settings > Support > Contact Us to submit a ticket directly from your account dashboard.

YOUR DATA AND SECURITY

How We Protect Your Account and Information

Your account data, payment details and game history are encrypted and stored securely. We never sell your information to third parties.

Encryption & Storage

All payment information and account credentials are encrypted using industry-standard protocols. We do not store raw card numbers or bank details.

Third-Party Data

We share your name and transaction history only with payment processors (DANA, OVO, GoPay, QRIS) and banking partners to complete deposits and verify withdrawals.

Cookie Management

Our site uses functional and analytics cookies. You can disable them in your browser settings, but some lobby features may not work properly.

Account Closure & Retention

When you close your account, we retain your transaction logs and personal data for seven years to meet regulatory requirements and resolve disputes.

Data Access Requests

You have the right to request a copy of your data, correct it, or ask us to delete it where local law permits. Submit requests via email or in-app support.

Dispute Resolution

If you believe we have breached your privacy or these terms, contact support first. We will investigate and respond within 14 days.

Common Questions About These Terms & Conditions

Below are the questions we hear most often from account holders in Surabaya, Bandung and across Indonesia who are reading through our terms for the first time or after an update.

No — these are our operating terms and apply to all accounts. If you do not agree with them, you can request account closure by contacting support. We will honour the closure within 3 business days and return any balance to your withdrawal method.

Breach of identity or multi-accounting rules may result in account suspension or permanent closure. Any balance will be forfeited. We scan for fraud on deposit and withdrawal, and ban accounts if we detect violations.

Your balance remains in your account indefinitely until you withdraw it or your account is closed. We do not charge inactivity fees. Dormant accounts (no login for 12 months) may be subject to closure under local law.

We can restrict access if we detect suspicious activity, fraud, or breach of terms. We will notify you by email and explain the reason. You can appeal through support within 7 days.

No. Once your account is closed, we do not send promotional emails or messages. We retain your data only for regulatory and dispute purposes, not marketing.

Failed transactions are reversed automatically within 24 hours. If a deposit shows in your bank but not in your account, contact support with your transaction ID and we will investigate and credit you within 2 business days.

No — the same terms apply to all account holders, whether you play on the web, iOS app or Android app. Payment methods (DANA, OVO, GoPay, QRIS) work the same way across all platforms.

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