Reference

How peng hk Handles Your Personal Data

At peng hk, your personal information is collected only for the purposes of running your account, processing deposits through DANA, OVO, GoPay, and QRIS, and keeping your sessions…

Data collected only as neededDANA, OVO, GoPay & QRIS transactions protectedAccount data never sold to third partiesRetention periods clearly definedContact us anytime to request data access
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peng hk How peng hk Handles Your Personal Data
REACH OUR PRIVACY TEAM

Open a Line to Our Privacy Support

If you have questions about how your data is stored, want to request a copy of your account records, or need to report a concern about how your information has been handled, our privacy support team is available seven days a week. We respond to all privacy-related messages within 24 hours on business days, and we aim to resolve data access requests within 72 hours of verification.

Team online

Live Chat

Reach us directly through the live chat window inside your account dashboard — available daily from 08:00 to 23:00 WIB for privacy queries and data access requests.

Email Support

Send detailed privacy concerns or formal data-access requests to our dedicated privacy inbox. We acknowledge every email within four hours and resolve most cases within 72 hours of identity verification.

Account Settings Portal

Log into your peng hk account, navigate to Settings, then Privacy to download a summary of your stored data, update consent preferences, or submit a deletion request directly without contacting support.

DATA HANDLING STANDARDS

Browse How We Protect Your Account Data

We apply industry-standard encryption to every data point stored on our servers, from your account registration details to the payment method you used for your last QRIS scan.

Encryption at Rest

All personal data — including payment identifiers for DANA, OVO, GoPay, and QRIS — is encrypted using AES-256 before being written to our storage layer, so raw records are unreadable without the decryption key.

Cookie Policy

We place only session cookies and first-party analytics cookies on your device. No third-party advertising cookies are set. You can clear or block cookies via your browser settings without losing your saved account preferences.

Account Security Steps

Two-step verification is available under Settings in your account. We strongly encourage you to enable it — it means a code is sent to your registered number before any withdrawal or email-change request is confirmed.

Data Retention Schedule

Active account records are retained for as long as your account remains open. If you close your account, transaction records required for financial compliance are held for five years, after which they are securely deleted.

Who to Contact for Changes

To update, correct, or request erasure of your personal data, contact our privacy team via the email channel or the in-account Settings portal. We verify your identity first and action confirmed requests within 72 hours.

Third-Party Data Sharing

We share data with payment processors — including DANA, OVO, GoPay, and QRIS gateways — only to the extent required to complete your transaction. No marketing partners receive your identifiable personal information.

Switch Through Common Privacy Questions

Below are the questions we receive most frequently about how peng hk handles personal data. If your question is not covered here, open a chat with our privacy team from inside your account dashboard between 08:00 and 23:00 WIB, and we will respond with a specific, verified answer — not a copy-pasted template.

We collect your name, email address, mobile number, and device identifiers at registration. When you make a deposit via DANA, OVO, GoPay, or QRIS, we also log the transaction reference needed for reconciliation and fraud prevention.

Yes. Log into your account, go to Settings, then Privacy, and submit a data-access request. After we verify your identity, we send a structured summary of your stored records to your registered email within 72 hours.

Payment transaction logs — including those from OVO and DANA — are retained for five years after the transaction date. This period is set to meet financial record-keeping requirements. After five years, records are permanently deleted from our servers.

No. We do not sell or share your personal data with marketing companies or advertising networks. Data is shared only with payment processors — such as GoPay and QRIS gateways — strictly to complete your transactions.

We use first-party session cookies to keep you logged in and measure page performance. No cross-site advertising cookies are placed. You can block or delete cookies in your browser settings at any time without losing account access.

After account closure, non-financial data such as preferences and session logs is deleted within 30 days. Transaction records required for compliance are retained for five years, then securely erased. You can request confirmation of deletion via our privacy email.

Reach our privacy team via the live chat inside your account (08:00–23:00 WIB) or by email. We acknowledge all reported concerns within four hours on business days and investigate every case with a documented resolution response.

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